Customer Service

The customer is always right


 

Contact

You may contact customer service with any questions or concerns at:

Innova Factory Store
Email: proshop@innovadiscs.com
Phone: 909-266-0124

 

Shipping & Delivery

We ship Monday-Friday, excluding holidays. Orders placed Monday-Friday before 9:00 AM Pacific Time will be shipped the same day. All orders placed after 9:00 AM will be shipped on the next available shipping day. Please see our Shipping page for more detailed information about shipping rates and International delivery.

 

Returns & Replacements

Returns and Exchanges

If you are not satisfied with your order for any reason, we offer a 7-day money-back guarantee on every product we offer providing it is unused and in its original condition. Please call customer service at 909-266-0124 or email us at proshop@innovadiscs.com to request a return or exchange. If sending an email, please include your name and order number. Customers assume all costs in shipping the returned item to us and we assume the cost in shipping replacements back to the customer, if applicable. Please note that exchanges and replacement products are subject to what we have in stock at the time the replacement shipment is prepared.

Damages and Defects

We always do our best to package our products carefully and check them for flaws before they leave our warehouse. However, if you receive a product you feel is damaged or defective, please email us immediately at proshop@innovadiscs.com with your name, order number, and a photo of the item to submit a claim. We will do our best to make things right.

 

Order Cancellation

Please submit any cancellation via email to: proshop@innovadiscs.com Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted with your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. In the event that your order was shipped after requesting a cancellation we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping upon receipt of the returned items.

 

Payment, Pricing & Promotions

Payments through credit card and paypal are accepted. All transactions are secured using high grade EV-SSL 256-bit encryption. If you would like to arrange other payment methods, please contact us at proshop@innovadiscs.com. Prices are in US Dollars. Online promotions are available only when indicated as so on the site.

 

Viewing Orders

Previous orders can be viewed by logging into your account and clicking on the "My Orders" link on the left. Past orders can easily be re-ordered!

 

Updating Account Information

Log into your account by clicking the "My Account" link on the top of every page. From here you can access and edit your account information, address book, orders, product reviews, reward points and much more!

 

Privacy & Security

We will not provide your information to anyone for any reason. All customer information is kept confidential and our system does not store credit card information. All personal information and transactions are EV-SSL 256-bit encrypted to ensure your private information is kept the way it should be, private. Your satisfaction means everything to us. If for some reason you are not satisfied with a product you have purchased from us or the service you received, let us know and we will do what we can to try and make you happy. You can order with confidence. For more privacy information, please see our privacy policy.